Privacy policy

Who this policy covers

This policy covers MCS Tree Services, 1508 N Plum Creek Dr, Spring, TX 77386, and the website at mcstreeservice.us. It explains what information reaches us when you visit the site or call the crew line, and what we do with it.

Information you give us on a call

When you call, we usually hear your name, phone number, the property address and details about the tree and the job. We use that to schedule a visit, write a scope, do the work and follow up on it.

Calls to the crew line may be recorded where the law allows, for quality, training and to keep an accurate record of what was asked for.

Information the website collects

Like most websites, the server that hosts this site keeps standard logs: IP address, browser type, the pages requested and the time. These logs help keep the site secure and working.

Fonts on this site load from Google Fonts, which means your browser contacts Google's servers. The office map is only loaded from Google Maps when you press the View map button; until then no map request is made. Google's own privacy policy covers those requests.

How we use information

• To answer calls, schedule visits and carry out the work you ask for
• To send a crew, a written scope or a follow-up about your job
• To keep records of work done at a property
• To protect the site and our business from misuse

When information is shared

We do not sell personal information. We share it only as needed to do the job, for example with a crane operator scheduled for your removal, or when the law requires it.

During a storm or when our schedule is full, a call may be forwarded to another tree service nearby so you still get help. In that case the details you give on the call go to that company, which handles them under its own policies.

How long we keep it

Job records are kept for as long as they are useful for the work, follow-up questions and our own business records, then deleted or disposed of securely.

Your choices

You can ask what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Call the crew line and we will take care of it.

Children

This site is meant for adults arranging tree work. We do not knowingly collect information from children.

Changes to this policy

If this policy changes, the new version will be posted on this page with a new date at the top.